Orders are filled as they come in, as quickly as possible. At WMI Malthouse we strive to have orders shipped within 48 hours of receipt. Should there be any unexpected or unreasonable delays, we will contact the customer as soon as possible. Orders are picked up daily from our warehouse. For more information on shipping and transit time, please visit our shipping FAQ
If any items from your order are not available we will contact you immediately upon learning of the issue. Back-ordered items may be refunded, shipped when available separately or the entire order may be shipped when the back-ordered items become available.
We stand behind all products sold at WMI Malthouse. and will refund or replace defective or unsatisfactory items without a restocking fee conditional to our warranty policy. If you wish to return, exchange or request a refund for an item, please contact us for further information.
All non-ingredient products are covered by our 90-day warranty except where otherwise stated. This warranty does not apply to items that are deemed to be damaged by misuse, abuse, accident, or modifications by the customer.
Ingredients that are opened or have had any quantity removed are not eligible for return. Should you wish to return a qualifying item please contact us for return information. If the item is defective we will provide return shipping postage should we wish to have the item returned. If you wish to return the item due to an incorrect purchase, you ordered too many, or any other reason aside from a defective product you will be responsible for return shipping. A refund or replacement will be shipped immediately upon receipt of the returned item. Conditions for returns are as follows:
- Returns due to defective product: 90 days from date of purchase
- Returns due to non-warranty related reasons: 30 days from date of purchase
Pick Up Policy
Orders placed for pickup will be filled as quickly as possible, however please allow 24-48 hours for completion. Orders can be picked up at our warehouse location the day following the completion of your order (except weekends).
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work, and is the property of WMI Malthouse and The Winemakeri Group. The collective work includes works that are licensed to WMI Malthouse and The Winemakeri Group. Copyright 2003, WMI Malthouse ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with WMI Malthouse or purchasing WMI Malthouse products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with WMI Malthouse. or to purchase WMI Malthouse. products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by WMI Malthouse. and The Winemakeri Group. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of WMI Malthouse used on the site and in related material are trademarks or registered trademarks of WMI Malthouse and The WinemakeriGroup
This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, WMI Malthouse. disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. WMI Malthouse does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. WMI Malthouse does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
WMI Malthouse shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if WMI Malthouse has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In the event that a WMI Malthouse product is mistakenly listed at an incorrect price, WMI Malthouse reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. WMI Malthouse reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, WMI Malthouse shall issue a credit to your credit card account in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by WMI Malthouse without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
WMI Malthouse may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to WMI Malthouse and Winemakeri Group.
WMI Malthouse does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, WMI Malthouse is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, WMI Malthouse reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to WMI Malthouse in its sole discretion.
You agree to indemnify, defend, and hold harmless WMI Malthouse and The Winemakeri Group, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
We do not modify reviews. We publish “The good, the bad and the ugly” in good faith. We do not post reviews that:
- Are not helpful
- Not based on that product, or drift.
- Contain URLs or intended to drive traffic away.
- Have swearing or are derogatory.
- Anonymous negative reviews that can not be substantiated. Or appear to be bad faith.